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Not-at-fault accident claims · VIC

Not your fault? We’ll help you claim back what the accident cost you.

After a not-at-fault accident we deal with the other driver's insurer and claim your repairs, a replacement car and your out-of-pocket costs — while you get on with life. We'll tell you up front what your claim involves.

What we recover

What you may be able to claim

If another driver was at fault, they (and their insurer) should cover your losses — not you. We pursue every item you're entitled to, in Victoria.

Repairs & total loss

Your panel-beater or smash-repair bill paid, or a fair payout if the car's written off.

Replacement / hire car

A like-for-like car while yours is off the road, where you're entitled to one — including credit hire.

Towing & storage

Tow, storage and assessment fees recovered — the charges that pile up after a crash.

Excess & out-of-pockets

Your insurance excess and other costs claimed back from the at-fault party.

Lost earnings

For rideshare, taxi and delivery drivers — income lost while your vehicle is off the road.

Injury claims

Hurt in the accident? We advise on TAC/CTP and injury claims across VIC.

Who we help

Everyday drivers & the people who drive for a living

If your car pays your bills, a not-at-fault accident can't be allowed to stop you earning. We move fast.

Everyday driversYour car back on the road, your costs recovered.
Rideshare (Uber, Didi, Ola)Keep earning — replacement car + lost income.
Taxi & hire carDowntime and lost fares recovered fast.
Delivery & couriersAmazon, food & parcel drivers — back working sooner.
Common questions

Good to know

Will it cost me anything?

In most not-at-fault claims your costs are claimed from the at-fault driver or their insurer, so there's often little or nothing for you to pay. It depends on your claim — we'll tell you clearly up front, before you commit to anything.

I drive for Uber / a taxi — can I get a replacement car and lost income?

Yes. If the accident wasn't your fault we can arrange a replacement vehicle and pursue your lost earnings so you keep working while yours is repaired.

Does this cover Victoria?

Both. We act for drivers across VIC, from our Epping offices and online.

Check your claim in minutes.

Tell us what happened — we'll tell you what you can recover, free of charge and with no obligation.

For panel beaters, tow & fleet operators

Refer a not-at-fault claim

Send us a customer’s not-at-fault claim and we’ll pursue the repair, towing, hire-car and lost-income costs from the at-fault driver’s insurer — keeping you and your customer updated as it progresses.

Refer a claim →
⚡ FREE 2-MINUTE CALL BACK

We'll call you back in about 2 minutes

Leave your name and number — we call you straight back, usually within 2 minutes (8am–8pm), to understand your situation and book you in with the right lawyer. No cost, no obligation. Outside those hours we'll text you and call first thing.

Prefer to visit?

Our Epping office

We meet clients online right across Victoria — or in person at 732 High Street, Epping VIC 3076.

Get directions →☎ 0485 090 707