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Privacy Policy

How we collect, use, store and protect your personal information — and how to access, correct or complain about it.

1. What Personal Information We Collect

We may collect the following types of personal information:

2. How We Collect Personal Information

We collect personal information directly from you when you:

3. Why We Collect Personal Information

We collect and use your personal information to:

We will not use your personal information for purposes other than those described above without your consent.

4. Legal Professional Privilege & Confidentiality

All information you share with us in the context of seeking legal advice is subject to strict legal professional privilege and solicitor-client confidentiality obligations. We will not disclose your information to third parties except where:

5. Disclosure to Third Parties

We may share your personal information with:

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and analyse site traffic. We use Google Analytics and Microsoft Clarity to understand how visitors use our site — Microsoft Clarity records anonymised page interactions such as clicks and scrolling. This data is anonymised and does not identify you personally. You can disable cookies in your browser settings at any time, though this may affect website functionality.

Our website also uses Cloudflare Turnstile to tell real visitors from automated bots when you submit a form. Cloudflare processes limited technical information (such as your IP address and browser details) for this purpose — see Cloudflare's Turnstile privacy policy.

7. Telephone Calls & Text Messages

Calls to our office may be answered by an automated assistant, and may be recorded for quality and training purposes — you will hear an announcement before any recording begins. We may also send you text messages about your enquiry, appointment or matter. Recordings and messages are stored securely, treated as confidential client information, and are not used for marketing.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

9. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Under the Legal Profession Uniform Law, certain client records must be retained for a minimum of 7 years. After this period, information is securely destroyed.

10. Accessing & Correcting Your Information

You have the right to request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We will respond within 30 days. In some circumstances we may decline access, in which case we will explain our reasons in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above. Continued use of our website constitutes acceptance of any updates.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Privacy Officer — Waters & Co Lawyers Pty Ltd

📍 911 High Street, 911 High Street, Epping VIC 3073
📞 (03) 9957 6899
✉️ [email protected]